This privacy policy explains how IBOLO MICROFINANCE BANK LTD (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website ibolomfb.com (“Website”) or use our services. It also informs you of your rights and choices regarding our data. Please read this policy carefully before using our Website or services.

What information do we collect?

We collect personal information that you provide to us when you use our Website or services, such as:

– Your name, email address, phone number, and other contact details.

– Your feedback and reviews.

We also collect personal information that is automatically generated or collected when you use our website or services, such as:

– Your IP address, browser type, device type, operating system, and other technical information.

– Your browsing activity, such as the pages you visit, the links you click, the time and duration of your visit, and other usage statistics.

– Your location information, such as your country, city, or region.

-Your cookies and other tracking technologies, such as web beacons, pixels, or tags.

We may also collect personal information from other sources, such as:

– Our partners, affiliates, or service providers, who may share your information with us for the purposes described in this policy.

– Our social media platforms, such as Facebook, Twitter, or Instagram, if you choose to link or interact with them through our website or services.

– Publicly available sources, such as online directories, databases, or registries.

How and why do we use your information?

We use your personal information for various purposes, such as:

– To provide our website and services to you, such as to process your requests, delivery our products, communicate with you, respond to your inquiries, or complaints, and provide customer support.

– To improve our website and services, such as to analyze your feedback, reviews, and usage data, to conduct research and development, to test and debug our systems, and to enhance our features, functionality, and performance.

– To personalize your experience on our website and services, such as to remember your preferences, settings, and interests, to display relevant content, offers, and advertisements, and to tailor our communications and marketing to you.

– To protect our website and services, such as to detect, prevent, or resolve any fraud, security, or technical issues, to enforce our terms and conditions, and to comply with our legal obligations.

– To market our website and services, such as to send you newsletters, promotions, coupons, or other information that may be of interest to you, with your consent or as permitted by law.

We use your personal information based on one or more of the following legal grounds:

– Your consent, which you can withdraw at any time by contacting us or following the instructions in this policy.

– The performance of a contract with you or to take steps at your request before entering into a contract, such as to process your requests, deliver your products, or provide customer support.

-Our legitimate interests or those of a third party, such as to improve our website and services, personalize your experience, protect our website and services, or market our website and services, unless they are overridden by your interests or rights.

– Our legal obligations, such as to comply with applicable laws, regulations, or court orders.

How do we share your information?

We may share your personal information with other parties, such as:

– Our partners, affiliates, or service providers, who help us provide our website and services to you, such as payment processors, delivery companies, hosting providers, analytics providers, advertising networks, or marketing agencies.

– Our social media platforms, such as Facebook, Twitter, or Instagram, if you choose to link or interact with them through our website or services, or if we use their tools or features, such as social plugins, pixels, or tags.

– Other third parties, such as law enforcement, regulators, or courts, if we are required those of others

We do not sell your personal information to any third parties for their own marketing.

How do we protect your information?

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure, such as by using encryption, security software, firewalls, passwords, or contracts. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information. If you have any questions about our security practices, please contact us.

What rights and choices do you have over your information?

Depending on your location and the applicable laws and regulations, you may have certain rights and choices over your personal information, such as:

– The right to access your personal information, which means you can request a copy of the information we hold about you.

-The right to correct your personal information, which means you can request us to update, modify, or complete any inaccurate or incomplete information we hold about you.

-The right to delete your personal information, which means you can request us to erase or remove any information we hold about you, unless we have a valid reason to keep it.

– The right to restrict your personal information, which means you can request us to limit or suspend the processing of your information, under certain circumstances.

– The right to transfer your personal information, which means you can request us to provide you or a third party with a copy of your information in a structured, commonly used, and machine-readable format, under certain circumstances.

– The right to withdraw your consent, which means you can withdraw your consent to our use of your information at any time, if we rely on your consent as the legal basis for processing your information.

– The right to object to our use of your personal information, which means you can object to our use of your information for certain purposes, such as direct marketing, profiling, or legitimate interests, under certain circumstances.

-The right to opt out of certain data processing activities, such as the use of cookies and other tracking technologies, or the sale of your information, under certain circumstances.

-The right to complain to a supervisory authority, which means you can lodge an unhappy complain with how we handle your information

To exercise any of these rights or choices, you can contact us using the details provided in this website.